Can I include video in the headers of my cards? What about the homepage hero background?

Currently, Nucleus supports only image file uploads to the header and homepage hero image containers. The thing about us is, we're always open to new ideas. Video uploads being one of them!

Can Nucleus host my email?

For email hosting, we recommend using G Suite by Google, as it includes email hosting. Did you know that, even though it's a paid service, it's free for non-profit organizations (aka churches)? ๐Ÿ’ธ

Click here to learn all about that.

Can I purchase a custom domain through Nucleus?

Although we'll host your domain here at Nucleus, we're not a domain registrar. You'll have to purchase your domain from an approved registrar like GoDaddy, Google Domains, or Namecheap.

Does Nucleus host my website? Do I need to find another platform to host my Nucleus?

You betcha! Hosting is on us ๐Ÿ‘Œ No need to keep paying hosting fees elsewhere when you're with Nucleus.

How do I get my Sermon Engine to appear on my Nucleus?

You can link your sermons to your Nucleus homepage in two effective ways!

โ˜๏ธ You can create a navigation menu item called, "Sermons/Messages/Listen/etc.," that links directly to your sermon engine at yourdomain/media

โœŒ๏ธ You can also create a card on your Nucleus homepage with a similar name, and by pasting your sermon engine URL into the, "Direct link to external URL," field, enable that card to directly open your sermon engine.

You can learn about both methods here.

Can I assign various admin levels and create varying logins for my Nucleus?

Although multiple logins is not a feature we currently support, multiple people can be logged in at once using a single login. Creating a single global login for your church that can be shared with multiple people is the best solution while we work towards making multiple logins a reality.

What's the ideal size for background/header images?

We recommend using images that measure 1920x1080 ๐Ÿ“ทย 

The image I'm trying to upload is too large. What do I do?

Burn your computer! ๐Ÿ”ฅ (No - don't actually.)

It's likely not you! Nucleus only accepts photos that are 2MB or smaller. This helps decrease the load times of your Nucleus.

If you received an error that the file size of the image you're uploading is too large, there's an easy fix! Simply upload it to tinyjpg or tinypng (they're the same site). This will compress your image file size. Once you download the new file, upload that one to your Nucleus.

My Nucleus isn't loading. What should I do?

Call the Ghostbusters! ๐Ÿ‘ป (Just kidding.)

First, check Are all systems operational?ย 

๐Ÿ‘‰ If so, you have an isolated issue. Reach out to us on support so we can look into it! (Just click the purple speech bubble in the bottom right corner to send us a message.)

๐Ÿ‘‰ If not, we're likely hard at work trying to save the world (read: Nucleus).

How do I change the message that pops up (confirmation message) when someone submits a form?

If you've built a card using a template, there's placeholder copy all over the place. To change the success message of a form from "Hope Church", simply navigate to the form, click on, "Edit form settings," from the sidebar on the left, scroll down until you see the success message field, and edit away!

HINT: There are a lot of different sidebars for any single form. An easy way to find the sidebar where you can click on, "Edit form settings," click on the bottom left corner of the form.

My website browser says my Nucleus is not secure. How can I make it secure?

Find a key and lock it fast! ๐Ÿ”‘ No, it's most likely that you simply don't have an SSL certificate associated with your domain.

An SSL certificate helps ensure that any information passed through your Nucleus forms is safe and secure. (It's the difference between what you see in the URL of http and https, https being the secure site.)

We want your site to be as secure as it can be, so SSL's are on us. Simply reach out to request that we add a certificate to your site!

Why can't I get my video from YouTube working in a video content block?

It's probably not you. Nucleus is pretty particular when it comes to what kind of URL you're using in the video content block.

โŽ What Nucleus doesn't like: The shortened, shared version of the link, most likely in the form of

โœ… What Nucleus does like: The full-length URL, in the form of

Just simply replace the shortened URL with the full-length URL. If your video still doesn't play on the front end of your Nucleus, simply contact us by clicking on the purple chat button in the bottom right corner of your screen.

Can I pay for a Nucleus subscription with a check/cheque? What about through an ACH?

As much as we'd love to accommodate all forms of payment, our system doesn't allow for checks/cheques or payment via ACH transactions. We do accept most major credit cards, though! (See next question for which ones exactly.)

What methods of payment can I use to pay for my Nucleus subscription?

Our system can take payments from most major credit cards, except Discover cards:

๐Ÿ’ฐ Visa / Visa Debit

๐Ÿ’ฐ๐Ÿ’ฐ Mastercard / Mastercard Debit

๐Ÿ’ฐ๐Ÿ’ฐ๐Ÿ’ฐ American Express

What currency are Nucleus subscriptions paid in?

Though we are a Canadian company (True North strong and free, eh?) all subscriptions are paid in USD.

Can I create my Nucleus in another language other than English? What about making it bilingual or setting it up with multiple languages?

Though we don't currently support multiple languages for a single Nucleus site, you can build your Nucleus in whatever language you want!

For supporting multiple languages, we recommend using the Google Translate plugin. You'll be able to choose from almost any written language in the world, and the plugin will translate the main language you built your Nucleus in to whatever the user chooses. (Just note, the fonts may change to a more basic font when translated.)

Are there any live Nucleus sites other than the demos I can see? I'm looking for some inspiration!

You bet! Below, you'll find a handful of LIVE Nucleus sites from real churches. Hope this helps!

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